Cookie Policy

Cookies are small text files that are downloaded to your computer or mobile device when you visit a website. They are widely used by online services to make your experience more efficient and to provide information to the website owners. Cookies can remember your preferences, keep you logged in, and help us understand how you use our services. They do not typically contain personal information that directly identifies you, but they can be linked to information that does.

Merkur uses cookies to improve your browsing experience, to understand site usage, and for marketing purposes. This policy explains what information cookies collect, how we use them, and why we sometimes need to store these cookies. We will also tell you how you can prevent these cookies from being stored, though this might impact certain elements of Merkur's functionality.

Merkur uses cookies for several reasons, detailed in the sections below. Generally, cookies help us provide you with a more personalised and efficient service. They enable us to:

• Operate essential website functions, such as secure logins and transaction processing.
• Analyse how our website and services are used, allowing us to make improvements.
• Remember your preferences and settings, so you do not have to re-enter them on subsequent visits.
• Deliver relevant advertising and marketing communications.

Understanding how you interact with our platform helps us to continually enhance the Merkur experience for all our players.

These cookies are fundamental for the operation of the Merkur website and cannot be switched off in our systems. Without them, core functions like logging in, making deposits, or placing bets would not be possible. They are usually set only in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Analytics cookies collect information about how visitors use our website, for instance, which pages they visit most often, and if they receive error messages from web pages. These cookies collect aggregated, anonymous information that does not identify a visitor. They help Merkur improve how our website works. We use this data to understand site traffic patterns, identify popular content, and diagnose technical issues. This allows us to optimise our website's performance and user experience.

Functional cookies allow the Merkur website to remember choices you make and provide enhanced, more personal features. For example, they can remember your username, language preference, or region. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customise. The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites.

These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with Merkur's permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers. Often, targeting or advertising cookies will be linked to site functionality provided by the other organisation.

In addition to our own cookies, Merkur may also use various third-party cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on. These cookies are set by domains other than Merkur's. Examples include cookies from analytics providers, advertising partners, and social media platforms. We carefully select our third-party partners and ensure they adhere to relevant data protection standards. Merkur does not control the setting of these cookies, so we recommend you check the third-party websites for more information about their cookies and how to manage them.

The duration a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and are deleted from your device when you close your browser. Persistent cookies remain on your computer or mobile device until they expire or are deleted. Merkur uses both session and persistent cookies. The expiry period for persistent cookies can vary significantly, from a few minutes to several years, depending on their purpose.

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided within our cookie consent banner or by adjusting your browser settings. Most web browsers allow some control of most cookies through the browser settings. You can typically find these settings in the 'options' or 'preferences' menu of your browser.

Please be aware that disabling cookies may affect the functionality of the Merkur website and other websites you visit. It may result in the disabling of certain features and functions of this site. Therefore, we recommend that you do not disable cookies for essential functions. For more information on how to manage cookies, you can visit www.allaboutcookies.org.

Some web browsers may transmit "do not track" signals to websites with which the browser communicates. As there is no standard for how "do not track" signals should be interpreted, Merkur does not currently respond to them. However, you can manage your cookie preferences directly through your browser settings as described above.

Merkur may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Cookie Policy periodically to stay informed about how Merkur is using cookies. Significant changes will be communicated through our website or via email.

If you have any questions about Merkur's use of cookies or this Cookie Policy, please contact our customer support team. You can reach us through the contact methods provided on our website. We are committed to ensuring your privacy and providing clear information about our data practices.