Contact Us

Thank you for visiting Merkur. We appreciate your interest in our independent reviews and affiliate services. We aim to provide accurate and helpful information about online gambling brands. Your feedback is important to us, whether you have a question about our content, a suggestion for improvement, or a business inquiry. Please review the sections below to ensure your message reaches the appropriate channel. This helps us respond efficiently and accurately to your specific needs.

Merkur is an independent review and affiliate website. We are dedicated to evaluating and providing information on various online gambling brands, including casinos and sportsbooks. It is crucial to understand that we are not an online casino operator, nor are we affiliated with any specific casino's internal operations. We do not host games, manage player accounts, process financial transactions, or provide direct customer support for any gambling brand. Our role is strictly to offer reviews, comparisons, and informational content to help you make informed decisions.

We do not hold player funds, process deposits or withdrawals, or have access to individual player accounts. Our website, Merkur, operates independently to offer unbiased perspectives and insights into the online gambling landscape.

As an independent review and affiliate site, Merkur can assist with specific types of inquiries. We welcome your feedback regarding the accuracy of our reviews, suggestions for new content, or corrections to existing information. If you have questions about our review methodology or how we rate different online gambling brands, please reach out. We also handle partnership opportunities, advertising inquiries, and general media requests related to Merkur's operations. Our team is here to ensure our content remains relevant, precise, and valuable to our audience.

• Feedback and suggestions for our website or reviews.
• Questions about our review process or content.
• Partnership and advertising inquiries.
• Reporting broken links or technical issues on the Merkur website.

It is important to reiterate that Merkur is not an online casino or sportsbook operator. Therefore, there are many issues we cannot address. We cannot access your player account details, resolve disputes with an operator, or provide customer service for any specific gambling brand. We do not process payments, verify identities, or handle bonus claims. For any operational issues related to an online casino or sportsbook, you must contact their customer support directly. We lack the authority and access to assist with these matters.

For any issues related to your player account, including but not limited to:

• Account verification (KYC)
• Login problems
• Deposit failures or delays
• Withdrawal requests or pending payments
• Bonus terms and conditions
• Gameplay disputes
• Self-exclusion requests

You must contact the customer support team of the specific online casino or sportsbook where you hold an account. Merkur does not have access to your personal account information, transaction history, or any other data held by these operators. We cannot intervene or provide assistance with these types of inquiries. Each online gambling brand has its own dedicated support channels, typically available via live chat, email, or telephone, which are best equipped to resolve player-specific issues.

For all legal inquiries pertaining to Merkur, including compliance questions, regulatory matters, or official correspondence, please use the dedicated email address provided below. This ensures your inquiry is directed to the appropriate department within our organisation. We handle all legal communications seriously and will respond as promptly as possible. Please provide sufficient detail in your initial communication to allow for an efficient review of your matter.

Email for Legal Inquiries: [email protected]

Merkur respects the intellectual property rights of others. If you believe that any content on our website infringes upon your copyright, or if you have a Digital Millennium Copyright Act (DMCA) takedown request, please send a detailed notification to the email address provided below. Your notice should include:

• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Your contact information, including address, telephone number, and email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
• An electronic or physical signature of the person authorised to act on behalf of the owner of the copyright interest.

Email for DMCA and Copyright Takedowns: [email protected]

Merkur is committed to promoting responsible gambling. While we do not offer direct support for gambling problems, we strongly encourage anyone struggling with gambling to seek professional help. If you or someone you know is experiencing difficulties, numerous organisations offer confidential support and resources. These organisations can provide guidance, counselling, and practical tools to help manage gambling habits. Please visit their respective websites for more information and assistance. We believe that gambling should always be a form of entertainment, and responsible play is paramount.

We strive to respond to all legitimate inquiries as quickly as possible. Our typical response time for general feedback and business inquiries is within 2-3 business days. Legal and DMCA inquiries may require more time for thorough review and will be handled according to their specific nature and complexity. Please be aware that inquiries sent over weekends or public holidays will be addressed on the next business day. We appreciate your patience and understanding as we work to provide thoughtful and accurate responses.